It happened to be the perfect thing:  experiences of generative AI chatbots for mental health (1 credit hour)

Program Summary:  This course presents a qualitative research study of 19 individuals and their experiences with generative AI chatbots for mental health.  The study identified four themes related to the participants’ experiences that include: emotional sanctuary, insightful guidance, joy of connection, and comparing the AI therapist with human therapy.  Participants discussed both positive and negative experiences with generative AI chatbots.  Perceptions of generative AI chatbots, rule-based chatbots, and human therapy are compared.

This course is recommended for social workers and counselors and is appropriate for beginning and intermediate levels of practice. 

Reading:  It happened to be the perfect thing:  experiences of generative AI chatbots for mental health

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Course Objectives:  To enhance professional practice, values, skills and knowledge by exploring experiences of generative AI chatbots for mental health

Learning Objectives:  Identify the four themes related to the experiences of generative AI chatbots for mental health.  Compare the perceptions of generative AI chatbots, rule-based chatbots, and human therapy.  Describe recommendations for researchers, developers, and clinicians.

Course Available Until: October 31, 2029.

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1: Studies indicate that 30 days after installation of digital mental health interventions, the proportion of users still active may be as low as
 
 
 
 
2: Which AI chatbots simulate human conversation using predefined scripts and algorithms such as decision trees?
 
 
3: Which AI chatbots are trained on vast amounts of data, enabling them to understand and generate language with remarkable proficiency?
 
 
4: "It's really nice.  It's sympathetic and kind." describes the theme of
 
 
 
 
5: "It flagged my message.  I'm like, why?" describes a user's encounter with
 
 
 
 
6: "I get some practical advice... it's general advice... breathing, meditating, slow down, taking care of yourself" is an example of which of the following themes?
 
 
 
 
7: "That blew me away... this is the next generation... incredible" describes which of the following themes?
 
 
 
 
8: "If I have a therapy session next week, I sort of use Pi to sort of prepare for it... that gives me much more clarity" describes which of the following themes?
 
 
 
 
9: Using Figure 4, more predictable, more explainable, no hallucination, lower risk of bias best describe perceptions of
 
 
 
10: Using Figure 4, deeper empathy, human connection, sense of commitment, and ability to lead the process best describe perceptions of
 
 
 
11: This study identified several ways in which generative AI chatbot tools could be more effective, including all of the following except:
 
 
 
 

In order to purchase or take this course, you will need to log in. If you do not have an account, you will need to register for a free account.

After you log in, a link will appear here that will allow you to purchase this course.

Review our pre-reading study guide.

G.M. Rydberg-Cox, MSW, LSCSW is the Continuing Education Director at Free State Social Work and responsible for the development of this course.  She received her Masters of Social Work in 1996 from the Jane Addams School of Social Work at the University of Illinois-Chicago and she has over 20 years of experience.  She has lived and worked as a social worker in Chicago, Boston, and Kansas City.  She has practiced for many years in the area of hospital/medical social work.  The reading materials for this course were developed by another organization.

Course Available Until: October 31, 2029.
Filed under: Technology